Terms of service

Terms of Service

Last updated: August 27, 2026

Welcome to Kya Pehne. These Terms of Service govern your access to and use of https://kyapehne.co.in/ and the products and services offered through our website.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to any part of our website, systems, or accounts.

  • Interfere with or disrupt the operation or security of our website.

  • Use automated systems, bots, scraping tools, or similar methods to extract website content without our written permission.

  • Impersonate another person, customer, business, or entity.

  • Submit false, misleading, or inaccurate information.

  • Use our website in a way that may damage, disable, overburden, or impair the website or interfere with other customers' use of it.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

2. Account Registration

If you create an account with us, you are responsible for providing accurate, complete, and up-to-date information.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

If you believe your account has been accessed without authorization, please contact us promptly.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, availability, and other product information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings, photography, lighting, or other factors.

We reserve the right to:

  • Correct errors or inaccuracies in product information.

  • Update or change product descriptions.

  • Change product availability.

  • Discontinue products.

  • Modify prices or other product information where necessary.

Such changes may be made without prior notice.

4. Pricing and Taxes

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, discounts, shipping charges, and other charges, if any, will be displayed during the checkout process.

We make reasonable efforts to ensure that prices displayed on the website are accurate. However, if an obvious pricing or listing error occurs, we reserve the right to correct the error and, where appropriate, cancel or modify the affected order.

If an order is cancelled due to a pricing error and payment has already been received, the applicable amount paid for the cancelled order will be refunded.

5. Orders

Placing an order on our website constitutes a request to purchase the selected products.

An order is considered accepted only after we have confirmed the order and/or processed it for fulfillment.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in situations involving:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraud or unauthorized activity.

  • Incorrect or incomplete customer information.

  • Delivery restrictions.

  • Duplicate or unusually large orders.

  • Other circumstances that may reasonably require cancellation.

If an order is cancelled after payment has been received, the applicable amount paid for the cancelled order will be refunded.

6. Payment

Payment must be completed through the payment methods made available on our website unless Cash on Delivery or another payment method is specifically offered for the order.

Payments are processed through third-party payment service providers. We do not directly store complete payment card information on our website.

You agree to provide accurate payment and billing information and to use only payment methods that you are authorized to use.

7. Shipping and Delivery

We currently offer free shipping across India, subject to the shipping options and conditions displayed at checkout.

Estimated delivery times are provided for guidance and may vary depending on the destination, availability of products, logistics providers, weather, public holidays, unforeseen events, or other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed unless expressly stated otherwise.

For detailed information regarding delivery, shipping timelines, returns, and related conditions, please refer to our Shipping Policy and Returns & Exchanges Policy.

8. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our applicable Returns & Exchanges Policy.

Please review the Returns & Exchanges Policy before placing an order.

Where a return, exchange, or refund is approved, the applicable procedure and eligibility requirements described in that policy will apply.

Nothing in these Terms is intended to limit any rights or remedies available to consumers under applicable law.

9. Order Cancellation

If you wish to cancel an order, you should contact us as soon as possible.

Once an order has been processed, packed, shipped, or otherwise entered the fulfillment process, cancellation may no longer be possible.

Any cancellation, refund, or applicable charges will be handled in accordance with our applicable policies and applicable law.

10. Intellectual Property

All content available on our website, including but not limited to:

  • Logos and brand names

  • Product images

  • Photographs

  • Graphics

  • Text

  • Website design

  • Product descriptions

  • Videos

  • Icons

  • Software

  • Other website materials

is owned by or licensed to Kya Pehne unless otherwise stated and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, republish, sell, create derivative works from, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

11. User Content

If you submit reviews, comments, photographs, feedback, or other content to our website, you represent that:

  • You have the right to submit the content.

  • The content does not violate the rights of another person or entity.

  • The content is not unlawful, fraudulent, defamatory, abusive, or misleading.

  • The content does not contain malicious software or harmful code.

By submitting content to us, you grant Kya Pehne a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

12. Third-Party Services

Our website may use third-party services and providers, including payment processors, shipping and logistics providers, analytics services, technology providers, and other service providers.

Your use of third-party services may also be subject to the terms and privacy policies of those providers.

We are not responsible for the independent policies, services, availability, or practices of third-party providers except to the extent required by applicable law.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of maintenance, updates, technical problems, security issues, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Kya Pehne will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law, including applicable consumer rights.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kya Pehne and its affiliates, officers, employees, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of the website.

  • Your misuse of our website or services.

  • Your violation of the rights of another person or entity.

This provision does not apply to the extent that a claim results from our own unlawful conduct or liability that cannot legally be excluded.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

17. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or waive any consumer rights or legal remedies that cannot lawfully be excluded under applicable Indian law.

We aim to comply with applicable consumer protection and e-commerce requirements.

18. Grievance Redressal

If you have a complaint, concern, or grievance regarding an order, product, service, or your use of the website, please contact us using the details below.

We will make reasonable efforts to acknowledge and resolve customer grievances in accordance with applicable law.

Email: kyapehne.co.in@gmail.com

Phone: +91 96875 08650

Business Address:
Plot No. S-26/27, Laxminarayan Industries (BRC Compound),
Udhna-Sachin Main Road, Surat, Gujarat, India.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer rights and jurisdiction available under applicable law, disputes relating to these Terms or your use of the website shall be subject to the jurisdiction of the competent courts in Surat, Gujarat, India.

20. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business, website, services, legal requirements, or other operational needs.

The updated version will be posted on this page with the revised "Last updated" date.

Your continued use of the website after the updated Terms are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

21. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Kya Pehne
Website: https://kyapehne.co.in/
Email: kyapehne.co.in@gmail.com
Phone: +91 96875 08650
Address: Plot No. S-26/27, Laxminarayan Industries (BRC Compound), Udhna-Sachin Main Road, Surat, Gujarat, India.