Refund policy

3 DAYS RETURN, REPLACEMENT & EXCHANGE

We provide a 3-day Return, Replacement & Exchange policy from the date of delivery. If you receive a wrong, damaged, defective, or unsatisfactory product, you must contact us within 3 days of delivery. The product must be unused, unworn, unwashed and undamaged, and should be returned in its original condition with all tags, labels, invoice/bill, packaging and accessories intact. Products showing signs of use, washing, alteration, stains, perfume or damage may not be eligible.

HOW TO REQUEST A RETURN, REPLACEMENT OR EXCHANGE?

To request a Return, Replacement or Exchange, please contact the KYA PEHNE customer support team within 3 days of delivery with your Order ID, reason for the request, and the compulsory package-opening video. Our team will review your request and may ask for additional photos or videos if required. Once approved, we will confirm the return process and arrange the pickup where applicable.

PRODUCT VERIFICATION & RETURN PICKUP

Once the return is approved, please pack the product securely with all original tags, labels, invoice/bill and packaging. After we receive the product, it will undergo a quality and condition check. The Return, Replacement or Exchange will be processed only after the product successfully passes our quality inspection.

REFUND PROCESS

Once the returned product is received and approved, the eligible refund will be initiated through the original/eligible payment method, as applicable. Refunds may take 3–5 working days after approval to reflect in the customer's account. Any applicable shipping, return or other charges may be deducted according to the order conditions.

REPLACEMENT / EXCHANGE

For an approved Replacement or Exchange, the new product will be dispatched after the returned product passes our quality check. Replacement or Exchange is subject to product availability and applicable terms. If the requested product is unavailable, KYA PEHNE may offer Store Credit/Credit Points or another suitable solution.

SALE & DISCOUNTED PRODUCTS

Products purchased during sales, promotional offers or special discounts may be eligible for Exchange/Replacement only and may not be eligible for a refund. Where applicable, customers may receive Store Credit/Credit Points for a future purchase. Products marked Final Sale / Non-Returnable / Non-Exchangeable are not eligible for Return, Replacement or Exchange.

IMPORTANT NOTE

Please record your complete package-opening video immediately upon receiving your order. This is an essential verification requirement and helps us resolve issues related to damaged products, missing items, incorrect products or packaging concerns fairly and efficiently.

KYA PEHNE reserves the right to approve or reject a Return, Replacement or Exchange request based on product condition, verification, applicable policy terms and quality inspection.